Shipping Policy

Last updated: September 11, 2026

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Shipping Policy:

• "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Shipping Policy) refers to Gold Star TCG LLC.
• "Goods" refers to the items offered for sale on the Service.
• "Order" means a request by You to purchase Goods from Us.
• "Reship Fee" means the flat fee of $9.99 charged to send an Order again after it has been returned to Us, as described in this Shipping Policy.
• "Restocking Fee" means a fee equal to 5% of the total price of the Goods in an Order (excluding shipping charges and taxes), as described in this Shipping Policy.
• "Service" refers to the Website.
• "Website" refers to Gold Star TCG LLC, accessible from goldstar-tcg.com.
• "You" means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting and shopping at Gold Star TCG LLC. The following terms and conditions constitute our Shipping Policy. By placing an Order, You acknowledge that You have read, understood, and agree to this Shipping Policy, including the Reship Fee and Restocking Fee described below.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 2–3 business days. Orders are not shipped or delivered on weekends or holidays.

If We are experiencing a high volume of Orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

We reserve the right to hold or cancel any Order that does not pass payment or address verification.

Shipping rates & delivery estimates

Shipping charges for Your Order will be calculated and displayed at checkout.

Delivery estimates are provided by the carrier and are not guaranteed. Delivery delays can occasionally occur, and carrier delays do not qualify for a refund of shipping charges.

Shipment to P.O. boxes or APO/FPO/DPO addresses

Gold Star TCG ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing Your tracking number(s). The tracking number will be active within 24 hours.

Shipping address accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Please review Your address carefully before placing Your Order. We are not responsible for Orders delivered to an incorrect or incomplete address provided by You.

Requests to change a shipping address must be sent to support@goldstar-tcg.com before Your Order ships. We cannot guarantee address changes once a shipping label has been created, and We cannot redirect an Order after it has shipped.

We may require a signature upon delivery for high-value Orders.

Returned, Refused, and Undeliverable Packages

If an Order is returned to Us for a reason within Your control, including but not limited to:

• an incorrect, incomplete, or undeliverable address provided by You;
• refusal of the package upon delivery;
• failure to pick up the package from the carrier within the carrier's holding period (unclaimed); or
• failure to be available for a required signature after the carrier's delivery attempts,

We will contact You by email once the package is received back at Our facility, and You may choose one of the following options:

1. Reship: We will send Your Order again after You pay a $9.99 Reship Fee and confirm a valid shipping address in writing.
2. Refund: We will refund the price of the Goods, less a 5% Restocking Fee. Original shipping charges are non-refundable, and any return-to-sender charges billed to Us by the carrier will also be deducted from Your refund.

If We do not receive a response from You within 14 days of Our email, We will process a refund under Option 2.

Order Cancellations

Cancellation requests must be sent to support@goldstar-tcg.com. Cancellations requested after Your Order has been processed (packed or labeled for shipment) are subject to the 5% Restocking Fee. Orders that have already shipped cannot be cancelled; if a shipped Order is refused or returned to Us, the "Returned, Refused, and Undeliverable Packages" section above applies.

For returns of Orders that were successfully delivered, please see Our Refund Policy.

Lost, Stolen, and Damaged Packages

Packages marked as delivered

Once the carrier's tracking shows Your Order as delivered to the address You provided, responsibility for the package passes to You. Gold Star TCG is not responsible for packages that are lost, stolen, or misplaced after being marked as delivered. If Your tracking shows delivered but You cannot locate Your package, please check around Your property and with neighbors or household members, then contact the carrier and Us within 3 days of the delivery date.

Packages lost in transit

Gold Star TCG is not liable for Goods lost during shipping. If Your tracking has not updated for 7 or more business days, please contact Us and We will open an inquiry with the carrier on Your behalf.

Damaged packages

Gold Star TCG is not liable for any Goods damaged during shipping. If You receive Your Order damaged, please contact Us within 48 hours of delivery with photos of the shipping label, the outside of the package, and the damaged Goods, and contact the shipment carrier to file a claim. Please save all packaging materials and damaged Goods until the claim is resolved.

Chargebacks and Payment Disputes

If You have any problem with Your Order, please contact Us at support@goldstar-tcg.com before filing a dispute or chargeback with Your bank, card issuer, or payment provider. Most issues can be resolved quickly by contacting Us directly.

By placing an Order, You agree that the Reship Fee, Restocking Fee, and other terms of this Shipping Policy were disclosed to You before purchase. Filing a chargeback or payment dispute does not waive these fees or terms.

If a chargeback or payment dispute is filed for an Order that the carrier's tracking shows as delivered, or for an Order that was refused, unclaimed, or returned to Us for a reason within Your control, We will contest the dispute. We may provide Your card issuer or payment provider with evidence including, but not limited to, this Shipping Policy, Order and checkout details, tracking and delivery confirmation, and all communications between You and Us.

We reserve the right to refuse or cancel future Orders from any customer who files a chargeback or payment dispute that is resolved in Our favor.

Customs, Duties and Taxes

Gold Star TCG LLC is not responsible for any customs, duties, or taxes applied to Your Order. All fees imposed during or after shipping, including tariffs and taxes, are the responsibility of the customer.

Contact Us

If You have any questions about this Shipping Policy, You can contact Us:

• By email: support@goldstar-tcg.com